Terms and Conditions
Last updated: October 01, 2023
Please read these terms and conditions carefully before using Our Service.
Cancellation Policy
When booking an appointment over the phone, email, online, facebook or in person, you are entering a verbal contract that you will turn up at that time to have that service completed. By doing so Studio V is reserving that time for your appointment, so please give at least 24 hours notice for cancellations.
This allows an opportunity for the appointment to be taken by another client. Please remember that this is our livelihood. We are a small company that cannot sustain the loss of hours of income/productivity.
Bearing that in mind, we do not tolerate ‘no show’ appointments. If you do not come to an appointment that you have booked and you don’t let us know in advance, any existing bookings you have will be cancelled, we will send an invoice for the missed appointment and to make any future bookings we may ask you to pay a non refundable deposit.
Running Late
Please respect our time, and we will respect yours. If we are running late we will endevour to contact you as soon as possible, in return we ask that you do the same.
If you are 5-10 or more minutes late (depending on the service), you can expect that your service may no longer be able to be completed or may need to be a quicker service (eg a half head of foils instead of full head).
While Studio V. reserves the right to charge in any of these instances, individual circumstances may be taken into consideration.
In the even more unlikely event that this is not possible, you may be issued a partial or full refund at StudioV . full discretion.
Liability
Studio V is not liable for damages of any kind caused by the nail shop due to by customer provided incorrect and / or incomplete information on relevant physical disorders, drug use, work or leisure. Studio V is not responsible for loss, theft or damage to personal property that the customer has taken to the nail shop.
Warranty
Studio V gives the customer one week (7 days) guarantee on the treatment and products. This warranty is void if:
The customer has the (artificial) nails serviced by another nail shop.
The customer works without gloves with harsh chemicals.
The customer has the artificial nails bitten or intentionally aborted.
The customer used products other than those recommended by the nail shop for the maintenance of the (artificial) nails.
The customer has not followed the advice from the nail shop for the home care of (artificial) nails.
The customer neglects the advised to seek medical help.
The customer did not use the products according to the instructions.
Complaints
If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery in writing or by telephone us. Studio V must give the complainant adequate response within 3 working days. If a complaint is justified, we will perform the as agreed on treatment again.
Refund Policy
You are paying for the artist's time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
Conduct
The customer should behave properly in accordance with generally accepted standards. If the customer after repeated warnings continues to expose improper behavior, the nail shop has the right to refuse the customer access to the salon
Deposit Policy
Deposits are non-refundabe, you can reschedule your appointment and your deposit will be transferred over to your future booking
Reschedule for free up to 24 hours aheadm otherwise you will be charged 50% of the service price for late cancellation/reschedule or 100% for not showing up. Please email us if you require reschedule.